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1.

Do managers know what their customers think and why?
by Hult, G. Tomas M

Journal of the Academy of Marketing Science, 2016-06-01, Vol.45 (1), p.37-54

9.

The effects of CARTER model on attitudinal loyalty in Islamic banks
by Dandis, Ala' Omar

International journal of quality and service sciences, 2020-06-12, Vol.12 (2), p.149-171

12.

Customer engagement: the construct, antecedents, and consequences
by Pansari, Anita

Journal of the Academy of Marketing Science, 2016-06-11, Vol.45 (3), p.294-311

13.

Is customer satisfaction a relevant metric for financial analysts?
by Ngobo, Paul-Valentin

Journal of the Academy of Marketing Science, 2011-01-08, Vol.40 (3), p.480-508

14.

An empirical model of international student satisfaction
by Arambewela, Rodney

Asia Pacific journal of marketing and logistics, 2009, Vol.21 (4), p.555-569

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