1.
The effect of perceived service quality dimensions on customer satisfaction, trust, and loyalty in e‐commerce settings: A cross cultural analysis
by Kassim, Norizan
Asia Pacific journal of marketing and logistics, 2010-07-06, Vol.22 (3), p.351-371
2.
The effect of perceived service quality dimensions on customer satisfaction, trust, and loyalty in e-commerce settings
by Kassim, Norizan
Asia Pacific journal of marketing and logistics, 2010-07-06, Vol.22 (3), p.351-371
3.
Quality of lifestyle and luxury purchase inclinations from the perspectives of affluent Muslim consumers
by Kassim, Norizan M
Journal of Islamic marketing, 2016-03-07, Vol.7 (1), p.95-119
4.
The relationships between collective-oriented values and materialism, product status signaling and product satisfaction
by Kassim, Norizan
Asia Pacific journal of marketing and logistics, 2016-11-14, Vol.28 (5), p.807-826
5.
Strategies of family businesses in a newly globalized developing economy
by Zain, Mohamed
Journal of family business management, 2012-09-28, Vol.2 (2), p.147-165
6.
Customer retention measurement in the UAE banking sector
by Kassim, Norizan Mohd
Journal of financial services marketing, 2007-02, Vol.11 (3), p.217-228
7.
The relationships between collective-oriented values and materialism, product status signaling and product satisfaction: A two-city study
by Kassim, Norizan
Asia Pacific journal of marketing and logistics, 2016-11-14, Vol.28 (5), p.807-826
8.
The effect of perceived service quality dimensions on customer satisfaction, trust, and loyalty in ecommerce settings
by Kassim, Norizan
Asia Pacific journal of marketing and logistics, 2010-07-06, Vol.22 (3), p.121-2
9.
Use of information technology and information systems for organisational agility in Malaysian firms
by Zain, Mohamed
Singapore management review, 2003-01-01, Vol.25 (1), p.69
