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Brand preference in Islamic banking

Purpose - University students have a clear need for bank accounts as they have fees, expenses and cash needs. The usefulness of a current account is therefore pre-evident and Islamic banks need to focus on their brand image and the services they offer. Indeed, understanding bank selection from Musli... Full description

Journal Title: Journal of Islamic marketing 2011, Vol.2 (1), p.74-82
Main Author: Ahmad, Khaliq
Other Authors: Rustam, Ghulam Ali , Dent, Michael M
Format: Electronic Article Electronic Article
Language: English
Subjects:
Publisher: Bingley: Emerald Group Publishing Limited
ID: ISSN: 1759-0833
Link: http://www.fachportal-paedagogik.de/fis_bildung/suche/fis_set.html?FId=942563
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recordid: cdi_crossref_primary_10_1108_17590831111115259
title: Brand preference in Islamic banking
format: Article
creator:
  • Ahmad, Khaliq
  • Rustam, Ghulam Ali
  • Dent, Michael M
subjects:
  • Bank (Wirtschaft)
  • Banking industry
  • Banks
  • College students
  • Customers
  • Growth rate
  • Image
  • Islam
  • Islamic financing
  • Konsument
  • Malaysia
  • Market strategy
  • Marketing
  • Muslims
  • Produkt
  • Questionnaires
  • Student
  • Studies
  • Verhalten
ispartof: Journal of Islamic marketing, 2011, Vol.2 (1), p.74-82
description: Purpose - University students have a clear need for bank accounts as they have fees, expenses and cash needs. The usefulness of a current account is therefore pre-evident and Islamic banks need to focus on their brand image and the services they offer. Indeed, understanding bank selection from Muslim customer's perspective can provide useful information to banks' senior management to help them allocate resources and design products that promise to attract and better satisfy customers. Literature collected so far suggests a strong Islamic brand reputation as well as better financial and banking services are the main factors which influence the selection of a brand. The purpose of this paper is to test this within a positivistic empirical framework and amongst the younger generation in Malaysia.Design methodology approach - The sample was based on 300 students at the International Islamic University of Malaysia. The study utilised five selection criteria based on previous research, personal experience and interview with bank officials and university students. The study also provides some insight into the younger generation's awareness of Islamic banking and the processes involved in the selection of their preferred brand.Findings - It would seem that whilst the importance of religion is a major driver in the choice of Islamic banking the fundamental differences between Islamic and conventional banking are poorly understood. What is important is brand, ease of use and the quality of the customer interaction.Originality value - The paper investigates the factors which determine a customer's choice of a particular bank and provides insights into cementing relationships with existing customers as well as how to gain new ones.
language: eng
source:
identifier: ISSN: 1759-0833
fulltext: no_fulltext
issn:
  • 1759-0833
  • 1759-0841
url: Link


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descriptionPurpose - University students have a clear need for bank accounts as they have fees, expenses and cash needs. The usefulness of a current account is therefore pre-evident and Islamic banks need to focus on their brand image and the services they offer. Indeed, understanding bank selection from Muslim customer's perspective can provide useful information to banks' senior management to help them allocate resources and design products that promise to attract and better satisfy customers. Literature collected so far suggests a strong Islamic brand reputation as well as better financial and banking services are the main factors which influence the selection of a brand. The purpose of this paper is to test this within a positivistic empirical framework and amongst the younger generation in Malaysia.Design methodology approach - The sample was based on 300 students at the International Islamic University of Malaysia. The study utilised five selection criteria based on previous research, personal experience and interview with bank officials and university students. The study also provides some insight into the younger generation's awareness of Islamic banking and the processes involved in the selection of their preferred brand.Findings - It would seem that whilst the importance of religion is a major driver in the choice of Islamic banking the fundamental differences between Islamic and conventional banking are poorly understood. What is important is brand, ease of use and the quality of the customer interaction.Originality value - The paper investigates the factors which determine a customer's choice of a particular bank and provides insights into cementing relationships with existing customers as well as how to gain new ones.
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subjectBank (Wirtschaft) ; Banking industry ; Banks ; College students ; Customers ; Growth rate ; Image ; Islam ; Islamic financing ; Konsument ; Malaysia ; Market strategy ; Marketing ; Muslims ; Produkt ; Questionnaires ; Student ; Studies ; Verhalten
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abstractPurpose - University students have a clear need for bank accounts as they have fees, expenses and cash needs. The usefulness of a current account is therefore pre-evident and Islamic banks need to focus on their brand image and the services they offer. Indeed, understanding bank selection from Muslim customer's perspective can provide useful information to banks' senior management to help them allocate resources and design products that promise to attract and better satisfy customers. Literature collected so far suggests a strong Islamic brand reputation as well as better financial and banking services are the main factors which influence the selection of a brand. The purpose of this paper is to test this within a positivistic empirical framework and amongst the younger generation in Malaysia.Design methodology approach - The sample was based on 300 students at the International Islamic University of Malaysia. The study utilised five selection criteria based on previous research, personal experience and interview with bank officials and university students. The study also provides some insight into the younger generation's awareness of Islamic banking and the processes involved in the selection of their preferred brand.Findings - It would seem that whilst the importance of religion is a major driver in the choice of Islamic banking the fundamental differences between Islamic and conventional banking are poorly understood. What is important is brand, ease of use and the quality of the customer interaction.Originality value - The paper investigates the factors which determine a customer's choice of a particular bank and provides insights into cementing relationships with existing customers as well as how to gain new ones.
copBingley
pubEmerald Group Publishing Limited
doi10.1108/17590831111115259