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Patients or partners? Case studies of user involvement in the planning and delivery of adult mental health services in London

User or patient involvement (UI) in the planning and delivery of health services is an aspiration of many industrialized economies, and has been promoted by United Kingdom (UK) governments for over two decades. This paper reports the findings of qualitative case studies of UI in two mental health pr... Full description

Journal Title: Social Science & Medicine 2004, Vol.58(10), pp.1973-1984
Main Author: Rutter, Deborah
Other Authors: Manley, Catherine , Weaver, Tim , Crawford, Mike J , Fulop, Naomi
Format: Electronic Article Electronic Article
Language: English
Subjects:
ID: ISSN: 0277-9536 ; E-ISSN: 1873-5347 ; DOI: 10.1016/S0277-9536(03)00401-5
Link: https://www.sciencedirect.com/science/article/pii/S0277953603004015
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recordid: elsevier_sdoi_10_1016_S0277_9536_03_00401_5
title: Patients or partners? Case studies of user involvement in the planning and delivery of adult mental health services in London
format: Article
creator:
  • Rutter, Deborah
  • Manley, Catherine
  • Weaver, Tim
  • Crawford, Mike J
  • Fulop, Naomi
subjects:
  • Mental Health
  • User Involvement
  • Medicine
  • Social Sciences (General)
  • Public Health
ispartof: Social Science & Medicine, 2004, Vol.58(10), pp.1973-1984
description: User or patient involvement (UI) in the planning and delivery of health services is an aspiration of many industrialized economies, and has been promoted by United Kingdom (UK) governments for over two decades. This paper reports the findings of qualitative case studies of UI in two mental health provider Trusts in London. Semi-structured interviews were conducted with a variety of stakeholders, including Trust staff at all levels and user group members, to compare the expectations of diverse stakeholders and the extent to which these were achieved. We found that UI remained in the gift of provider managers: providers retained control over decision making, and expected users to address Trust agendas and conform to Trust management practices. Users wanted to achieve concrete changes to policies and services, but had broader aspirations to improve the status and condition of people with mental health problems. Suggestions are made about the direction of future strategies to improve UI. Keywords: Mental health; User involvement; UK
language: eng
source:
identifier: ISSN: 0277-9536 ; E-ISSN: 1873-5347 ; DOI: 10.1016/S0277-9536(03)00401-5
fulltext: fulltext
issn:
  • 0277-9536
  • 02779536
  • 1873-5347
  • 18735347
url: Link


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