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AN EVALUATION OF THE STUDENT SERVICES AT THE RIZAL TECHNOLOGICAL UNIVERSITY (RTU) COLLEGE OF BUSINESS AND ENTREPRENEURIAL TECHNOLOGY: A TOOL FOR A COMPREHENSIVE STUDENT SERVICES PROGRAM

Interest in the quality of education has grown considerably over the past years. Higher education institutions are increasingly placing greater emphasis on improving service quality and student satisfaction. As universities become more student orientated, student perceptions of student services are... Full description

Journal Title: Indian Journal of Commerce and Management Studies Jan 2015, Vol.6(1), pp.25-32
Main Author: Cortez, Alexander
Other Authors: Resurreccion, Imee , Conwi, Edna
Format: Electronic Article Electronic Article
Language: English
Subjects:
Quelle: © ProQuest LLC All rights reserved
ID: ISSN: 22490310
Link: http://search.proquest.com/docview/1645882230/?pq-origsite=primo
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title: AN EVALUATION OF THE STUDENT SERVICES AT THE RIZAL TECHNOLOGICAL UNIVERSITY (RTU) COLLEGE OF BUSINESS AND ENTREPRENEURIAL TECHNOLOGY: A TOOL FOR A COMPREHENSIVE STUDENT SERVICES PROGRAM
format: Article
creator:
  • Cortez, Alexander
  • Resurreccion, Imee
  • Conwi, Edna
subjects:
  • Philippines
  • Studies
  • Quality of Education
  • Business Education
  • College Students
  • Entrepreneurship Education
  • Schools and Educational Services
  • Experiment/Theoretical Treatment
  • Asia & the Pacific
  • Small Business
ispartof: Indian Journal of Commerce and Management Studies, Jan 2015, Vol.6(1), pp.25-32
description: Interest in the quality of education has grown considerably over the past years. Higher education institutions are increasingly placing greater emphasis on improving service quality and student satisfaction. As universities become more student orientated, student perceptions of student services are becoming more important. This study attempted to evaluate the degree of service quality and level of satisfaction on the services provided by the institution. The study made use of the descriptive-normative-survey approach. The respondents comprised 272 college students which were purposively selected from the six academic departments from the College of Business and Entrepreneurial Technology. A researcher-made instrument was used to gather data. This study disclosed the degree of service quality got an Over-All Weighted Mean of 2.69 which falls under "average quality" category. On other hand, the level of satisfaction obtained an Over-All Weighted Mean of 3.14 which falls under "satisfied" category. The top three problems were identified as delays during enrolment period, inconvenient hours of operation and discourteous and unaccommodating personnel. There is a significant difference between degree of service quality and level of satisfaction. The students rating to satisfaction is higher than service quality.
language: eng
source: © ProQuest LLC All rights reserved
identifier: ISSN: 22490310
fulltext: fulltext
issn:
  • 22490310
  • 2249-0310
url: Link


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titleAN EVALUATION OF THE STUDENT SERVICES AT THE RIZAL TECHNOLOGICAL UNIVERSITY (RTU) COLLEGE OF BUSINESS AND ENTREPRENEURIAL TECHNOLOGY: A TOOL FOR A COMPREHENSIVE STUDENT SERVICES PROGRAM
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ispartofIndian Journal of Commerce and Management Studies, Jan 2015, Vol.6(1), pp.25-32
identifierISSN: 22490310
subjectPhilippines ; Studies ; Quality of Education ; Business Education ; College Students ; Entrepreneurship Education ; Schools and Educational Services ; Experiment/Theoretical Treatment ; Asia & the Pacific ; Small Business
descriptionInterest in the quality of education has grown considerably over the past years. Higher education institutions are increasingly placing greater emphasis on improving service quality and student satisfaction. As universities become more student orientated, student perceptions of student services are becoming more important. This study attempted to evaluate the degree of service quality and level of satisfaction on the services provided by the institution. The study made use of the descriptive-normative-survey approach. The respondents comprised 272 college students which were purposively selected from the six academic departments from the College of Business and Entrepreneurial Technology. A researcher-made instrument was used to gather data. This study disclosed the degree of service quality got an Over-All Weighted Mean of 2.69 which falls under "average quality" category. On other hand, the level of satisfaction obtained an Over-All Weighted Mean of 3.14 which falls under "satisfied" category. The top three problems were identified as delays during enrolment period, inconvenient hours of operation and discourteous and unaccommodating personnel. There is a significant difference between degree of service quality and level of satisfaction. The students rating to satisfaction is higher than service quality.
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descriptionInterest in the quality of education has grown considerably over the past years. Higher education institutions are increasingly placing greater emphasis on improving service quality and student satisfaction. As universities become more student orientated, student perceptions of student services are becoming more important. This study attempted to evaluate the degree of service quality and level of satisfaction on the services provided by the institution. The study made use of the descriptive-normative-survey approach. The respondents comprised 272 college students which were purposively selected from the six academic departments from the College of Business and Entrepreneurial Technology. A researcher-made instrument was used to gather data. This study disclosed the degree of service quality got an Over-All Weighted Mean of 2.69 which falls under "average quality" category. On other hand, the level of satisfaction obtained an Over-All Weighted Mean of 3.14 which falls under "satisfied" category. The top three problems were identified as delays during enrolment period, inconvenient hours of operation and discourteous and unaccommodating personnel. There is a significant difference between degree of service quality and level of satisfaction. The students rating to satisfaction is higher than service quality.
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citationpf 25 pt 32 vol 6 issue 1
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titleAN EVALUATION OF THE STUDENT SERVICES AT THE RIZAL TECHNOLOGICAL UNIVERSITY (RTU) COLLEGE OF BUSINESS AND ENTREPRENEURIAL TECHNOLOGY: A TOOL FOR A COMPREHENSIVE STUDENT SERVICES PROGRAM
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abstractInterest in the quality of education has grown considerably over the past years. Higher education institutions are increasingly placing greater emphasis on improving service quality and student satisfaction. As universities become more student orientated, student perceptions of student services are becoming more important. This study attempted to evaluate the degree of service quality and level of satisfaction on the services provided by the institution. The study made use of the descriptive-normative-survey approach. The respondents comprised 272 college students which were purposively selected from the six academic departments from the College of Business and Entrepreneurial Technology. A researcher-made instrument was used to gather data. This study disclosed the degree of service quality got an Over-All Weighted Mean of 2.69 which falls under "average quality" category. On other hand, the level of satisfaction obtained an Over-All Weighted Mean of 3.14 which falls under "satisfied" category. The top three problems were identified as delays during enrolment period, inconvenient hours of operation and discourteous and unaccommodating personnel. There is a significant difference between degree of service quality and level of satisfaction. The students rating to satisfaction is higher than service quality.
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