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Evaluation of medical staff and patient satisfaction of Chinese hospitals and measures for improvement.

Our goal is to establish criteria for evaluating satisfaction of medical staff and patients of Chinese hospitals and propose measures for improvement. A survey was conducted among medical staff and patients of infectious disease hospitals in three locations, i.e., Shanghai, Chongqing, and Nanning. T... Full description

Journal Title: Bioscience trends June 2015, Vol.9(3), pp.182-189
Main Author: Li, Min
Other Authors: Huang, Chengyu , Lu, Xiangchan , Chen, Siyuan , Zhao, Pan , Lu, Hongzhou
Format: Electronic Article Electronic Article
Language: English
Subjects:
ID: E-ISSN: 1881-7823 ; DOI: 1881-7823 ; DOI: 10.5582/bst.2015.01043
Link: http://search.proquest.com/docview/1696196981/?pq-origsite=primo
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recordid: proquest1696196981
title: Evaluation of medical staff and patient satisfaction of Chinese hospitals and measures for improvement.
format: Article
creator:
  • Li, Min
  • Huang, Chengyu
  • Lu, Xiangchan
  • Chen, Siyuan
  • Zhao, Pan
  • Lu, Hongzhou
subjects:
  • Adult–Organization & Administration
  • China–Statistics & Numerical Data
  • Empathy–Statistics & Numerical Data
  • Female–Statistics & Numerical Data
  • Hospitals–Statistics & Numerical Data
  • Humans–Statistics & Numerical Data
  • Infectious Disease Medicine–Statistics & Numerical Data
  • Male–Statistics & Numerical Data
  • Medical Staff–Statistics & Numerical Data
  • Middle Aged–Statistics & Numerical Data
  • Patient Satisfaction–Statistics & Numerical Data
  • Professional-Patient Relations–Statistics & Numerical Data
  • Program Evaluation–Statistics & Numerical Data
  • Quality Improvement–Statistics & Numerical Data
  • Quality of Health Care–Statistics & Numerical Data
  • Reproducibility of Results–Statistics & Numerical Data
  • Surveys and Questionnaires–Statistics & Numerical Data
ispartof: Bioscience trends, June 2015, Vol.9(3), pp.182-189
description: Our goal is to establish criteria for evaluating satisfaction of medical staff and patients of Chinese hospitals and propose measures for improvement. A survey was conducted among medical staff and patients of infectious disease hospitals in three locations, i.e., Shanghai, Chongqing, and Nanning. The analyses included item analysis, factor analysis, reliability analysis, Pearson correlation and one-way analysis of variance. For the patient group, Kaiser-Meyer-Olkin (KMO) = 0.973, Cronbach's α = 0.962 and the Pearson correlation coefficients among the five dimensions of satisfaction ranged from 0.583 to 0.795. For the medical staff group, KMO = 0.972, Cronbach's α = 0.970, and the Pearson correlation coefficients among the five dimensions of satisfaction ranged from 0.603 to 0.854. The means on the five dimensions of satisfaction for the patient group were 0.74 to 1.34, 0.81 to 1.17, 0.78 to 1.07, 0.89 to 1.34, and 0.71 to 1.10. The means on the five dimensions of satisfaction for the medical staff group were 0.17 to 1.03, ‒ 0.16 to 0.60, ‒ 0.18 to 0.74, 0.23 to 0.72, and ‒ 0.39 to 0.37. The clinicians were less satisfied with the hospitals than the patients. Medical staff and patients in Shanghai were relatively more satisfied. Improving the evaluation criteria and survey methods with respect to medical staff and patient satisfaction with Chinese hospitals may increase clinician and patient satisfaction and improve the health care environment in China.
language: eng
source:
identifier: E-ISSN: 1881-7823 ; DOI: 1881-7823 ; DOI: 10.5582/bst.2015.01043
fulltext: fulltext
issn:
  • 18817823
  • 1881-7823
url: Link


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descriptionOur goal is to establish criteria for evaluating satisfaction of medical staff and patients of Chinese hospitals and propose measures for improvement. A survey was conducted among medical staff and patients of infectious disease hospitals in three locations, i.e., Shanghai, Chongqing, and Nanning. The analyses included item analysis, factor analysis, reliability analysis, Pearson correlation and one-way analysis of variance. For the patient group, Kaiser-Meyer-Olkin (KMO) = 0.973, Cronbach's α = 0.962 and the Pearson correlation coefficients among the five dimensions of satisfaction ranged from 0.583 to 0.795. For the medical staff group, KMO = 0.972, Cronbach's α = 0.970, and the Pearson correlation coefficients among the five dimensions of satisfaction ranged from 0.603 to 0.854. The means on the five dimensions of satisfaction for the patient group were 0.74 to 1.34, 0.81 to 1.17, 0.78 to 1.07, 0.89 to 1.34, and 0.71 to 1.10. The means on the five dimensions of satisfaction for the medical staff group were 0.17 to 1.03, ‒ 0.16 to 0.60, ‒ 0.18 to 0.74, 0.23 to 0.72, and ‒ 0.39 to 0.37. The clinicians were less satisfied with the hospitals than the patients. Medical staff and patients in Shanghai were relatively more satisfied. Improving the evaluation criteria and survey methods with respect to medical staff and patient satisfaction with Chinese hospitals may increase clinician and patient satisfaction and improve the health care environment in China.
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