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Factors affecting hotels' adoption of mobile reservation systems: A technology-organization-environment framework

This study explores why hotels adopt mobile reservation systems; based on a technology-organization-environment (TOE) framework, nine factors are hypothesized to explain hotels' adoption of mobile hotel reservation systems (MHRS). Logistic regression is employed to analyze data gathered from 140 hot... Full description

Journal Title: Tourism Management April 2016, Vol.53, pp.163-172
Main Author: Wang, Yi-Shun
Other Authors: Li, Hsien-Ta , Li, Ci-Rong , Zhang, Ding-Zhong
Format: Electronic Article Electronic Article
Language: English
Subjects:
ID: ISSN: 0261-5177 ; DOI: 10.1016/j.tourman.2015.09.021
Link: http://dx.doi.org/10.1016/j.tourman.2015.09.021
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recordid: sciversesciencedirect_elsevierS0261-5177(15)30020-0
title: Factors affecting hotels' adoption of mobile reservation systems: A technology-organization-environment framework
format: Article
creator:
  • Wang, Yi-Shun
  • Li, Hsien-Ta
  • Li, Ci-Rong
  • Zhang, Ding-Zhong
subjects:
  • Technology-Organization-Environment (Toe) Framework
  • Mobile Service Adoption
  • Mobile Hotel Reservation Systems
  • Hospitality Industry
ispartof: Tourism Management, April 2016, Vol.53, pp.163-172
description: This study explores why hotels adopt mobile reservation systems; based on a technology-organization-environment (TOE) framework, nine factors are hypothesized to explain hotels' adoption of mobile hotel reservation systems (MHRS). Logistic regression is employed to analyze data gathered from 140 hotels in Taiwan. The results indicate that compatibility, firm size, technology competence, and critical mass are significantly positively related to MHRS adoption, while complexity is significantly negatively related to MHRS adoption. By indentifying the predictors of hotels' adoption of MHRS through the TOE framework, this study provides several theoretical and practical implications related to mobile service adoption. •We explore why hotels adopt mobile hotel reservation systems.•Compatibility constitutes a facilitator, while complexity is an inhibitor.•Firm size constitutes a facilitator, as does technology competence.•Critical mass is found to be a facilitator.
language: eng
source:
identifier: ISSN: 0261-5177 ; DOI: 10.1016/j.tourman.2015.09.021
fulltext: fulltext
issn:
  • 02615177
  • 0261-5177
url: Link


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titleFactors affecting hotels' adoption of mobile reservation systems: A technology-organization-environment framework
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identifierISSN: 0261-5177 ; DOI: 10.1016/j.tourman.2015.09.021
subjectTechnology-Organization-Environment (Toe) Framework ; Mobile Service Adoption ; Mobile Hotel Reservation Systems ; Hospitality Industry
descriptionThis study explores why hotels adopt mobile reservation systems; based on a technology-organization-environment (TOE) framework, nine factors are hypothesized to explain hotels' adoption of mobile hotel reservation systems (MHRS). Logistic regression is employed to analyze data gathered from 140 hotels in Taiwan. The results indicate that compatibility, firm size, technology competence, and critical mass are significantly positively related to MHRS adoption, while complexity is significantly negatively related to MHRS adoption. By indentifying the predictors of hotels' adoption of MHRS through the TOE framework, this study provides several theoretical and practical implications related to mobile service adoption. •We explore why hotels adopt mobile hotel reservation systems.•Compatibility constitutes a facilitator, while complexity is an inhibitor.•Firm size constitutes a facilitator, as does technology competence.•Critical mass is found to be a facilitator.
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abstractThis study explores why hotels adopt mobile reservation systems; based on a technology-organization-environment (TOE) framework, nine factors are hypothesized to explain hotels' adoption of mobile hotel reservation systems (MHRS). Logistic regression is employed to analyze data gathered from 140 hotels in Taiwan. The results indicate that compatibility, firm size, technology competence, and critical mass are significantly positively related to MHRS adoption, while complexity is significantly negatively related to MHRS adoption. By indentifying the predictors of hotels' adoption of MHRS through the TOE framework, this study provides several theoretical and practical implications related to mobile service adoption. •We explore why hotels adopt mobile hotel reservation systems.•Compatibility constitutes a facilitator, while complexity is an inhibitor.•Firm size constitutes a facilitator, as does technology competence.•Critical mass is found to be a facilitator.
pubElsevier Ltd
doi10.1016/j.tourman.2015.09.021
eissn18793193
date2016-04